Terms of Use

Agreement

These terms apply to morrowpos.com and to the Morrow services. In these terms, "Morrow", "we", and "us" mean Block Software Inc., which provides the Morrow services, and "customer" means the business that uses them. By using the website or the services you agree to these terms. People who book with or buy from a business that uses Morrow are customers of that business, not parties to these terms; their purchase is with the business. If a signed customer agreement or order conflicts with these terms, the signed document controls for that customer and its authorized users.

The Services

Morrow provides booking, point of sale, and store-operations software for activity venues, retail stores, and service businesses. Features, modules, and supported hardware vary by plan and configuration and are described in the customer's order or agreement. We may improve, change, or retire features, and will give reasonable notice before removing a feature a customer relies on.

Accounts and Access

Customers are responsible for the people they give access to. Users must keep credentials and PINs confidential, use only their own accounts, and tell us promptly about suspected misuse. Device enrolment and staff PINs are for store operations and must not be shared outside authorized staff.

Customer Responsibilities

Customers are responsible for the accuracy of what they set up in Morrow, including their business details, catalogue and prices, taxes, booking and cancellation rules, refund policies, waiver wording, and staff permissions. Customers are responsible for their own products and services, for their dealings with their own customers and staff, and for complying with the laws that apply to their business, including consumer-protection, privacy, tax, employment, and accessibility laws. Morrow does not provide legal, tax, payroll, or accounting advice, and is not a bookkeeping system of record.

Acceptable Use

• Do not attempt to bypass authentication, authorization, rate limits, or security controls.
• Do not interfere with other customers, networks, or infrastructure.
• Do not upload unlawful, harmful, deceptive, or infringing content.
• Do not use Morrow to process information you have no right to process.
• Do not resell or copy the services, or reverse engineer them except where the law allows.

Fees

Fees, billing periods, and payment terms are set out in the customer's order or agreement. Unless it says otherwise, fees are in Canadian dollars, exclude applicable taxes, and are not refundable once the period they cover has begun. Where a customer takes card payments through Morrow's payment integration, our platform fee and applicable tax may be deducted from each payment by the processor, as the order or agreement sets out. We will give at least 30 days' notice before a price increase takes effect.

Payments and Card Data

Card payments are processed by the payment processor or card terminal the customer uses, under that provider's terms and the customer's merchant agreement. Morrow records payments; it does not hold customers' funds. Customers must not enter card numbers, security codes, or processor credentials into fields, notes, support requests, or screenshots that are not meant for them. Chargebacks, card-network rules, and refunds to cardholders are the customer's responsibility.

Hardware

Customers that use their own card terminal, receipt printer, scanner, cash drawer, tablet, or other equipment are responsible for its setup, maintenance, and provider agreements. We check compatibility with the customer during setup, but unless a signed agreement says otherwise we do not guarantee that particular equipment will work in a particular network or store. Hardware that we supply is covered by its order and by the manufacturer's warranty.

Gift Cards and Stored Value

Morrow supports gift cards and store credit that are issued and redeemed by a single business. Customers are responsible for the gift-card and consumer-protection rules that apply to them, including rules on expiry and fees. Customers must not use Morrow to run cross-merchant stored value or money-transfer services.

Messaging

Service messages may be sent for bookings, orders, receipts, accounts, and security. A customer that sends marketing email or text messages through Morrow is the sender and is responsible for the consent, identification, unsubscribe, and record keeping that Canada's anti-spam law and other applicable laws require.

Online Booking and Ordering

Customers that take bookings, orders, or waivers online must publish accurate prices, availability, policies, and contact details, and are responsible for the disclosures their business requires, including product, age-restriction, and accessibility information.

Customer Data and Privacy

Customers own their data. They give us the right to host, process, and display it to provide and support the services. We handle personal information in customer data on the customer's behalf, as described in our Privacy Notice and any data-processing terms in the customer agreement. Customers are responsible for having the consents and notices their own customers and staff are entitled to.

Third Parties

Payment processors, hardware makers, messaging providers, and other third parties that a customer chooses or connects have their own terms. We are not responsible for their acts, omissions, outages, or fees.

Intellectual Property

Block Software Inc. owns the Morrow software, designs, documentation, and brand. Customers receive a limited, non-exclusive, non-transferable right to use the services during their subscription. Feedback may be used to improve the product without obligation.

Suspension and Termination

A customer may stop using Morrow at any time, subject to its signed agreement or order. We may suspend or end access to the website or the services if a customer or user breaches these terms, does not pay amounts that are due, uses the services unlawfully, or creates a security or legal risk for us, other customers, or the public. Where it is reasonable to do so, we will give notice and an opportunity to correct the problem first. The sections on fees owed, intellectual property, warranties, liability, indemnity, and governing law continue to apply after access ends.

Disclaimer of Warranties

Except as stated in a signed customer agreement, the website and the services are provided "as is" and "as available". To the fullest extent permitted by law, Block Software Inc. disclaims all warranties and conditions, whether express, implied, or statutory, including implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the services will be uninterrupted or error-free, or that they will meet every legal, tax, or regulatory requirement that applies to a customer's business.

Limitation of Liability

To the fullest extent permitted by law, Block Software Inc. and its directors, officers, employees, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, sales, goodwill, or data, or for business interruption, arising from or related to the website or the services, whether in contract, tort (including negligence), or any other theory of liability, even if advised that such damages were possible.

To the fullest extent permitted by law, the total liability of Block Software Inc. for all claims arising from or related to the website or the services is limited to the greater of (a) the fees the customer paid to Block Software Inc. for the services in the twelve months before the event that gave rise to the claim, and (b) one hundred Canadian dollars (CAD $100).

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnity

A customer will indemnify Block Software Inc. against third-party claims, and the related reasonable costs, that arise from the customer's content, its products and services, its dealings with its own customers and staff, its breach of these terms, or its violation of applicable law. We will tell the customer promptly about such a claim and let it control the defence, with our reasonable cooperation.

Governing Law and Disputes

These terms are governed by the laws of the Province of Prince Edward Island and the federal laws of Canada that apply in that province, without regard to conflict-of-law rules. The courts of Prince Edward Island have exclusive jurisdiction over any dispute arising from or related to these terms, the website, or the services, and each party submits to the jurisdiction of those courts. Before starting a proceeding, a party will give the other written notice of the dispute and a reasonable opportunity to resolve it. This section does not remove any right that mandatory consumer-protection law gives a person in their home jurisdiction.

Changes to These Terms

We may update these terms. The date at the top of this page shows the latest version. If a change materially affects customers, we will give reasonable notice by email or in the product. Continued use of the services after a change takes effect means acceptance of the updated terms.

General

If a court finds any part of these terms unenforceable, the rest remains in effect. A failure to enforce a term is not a waiver of it. A customer may not assign these terms without our written consent; we may assign them to an affiliate or to a successor of our business. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

Contact

Block Software Inc., Prince Edward Island, Canada. For questions about these terms, email [email protected].